We offer complimentary shipping within New Zealand on all orders over $200. For orders under $200 we offer flat rate shipping of $8 within New Zealand.
We also offer worldwide shipping. For any orders shipping outside of New Zealand, please contact us at email@example.com to arrange a shipping quote.
Orders are sent out within 1-2 business days. You will receive an email with tracking number once your order has been collected by our courier partner. A signature on delivery is required to ensure your Alfie order arrives safely. If you are not home, a collection card will be left with instructions on how to collect your parcel. Please note we are unable to deliver to PO Boxes.
For New Zealand orders we aim for the following delivery timeframes once your order has left Alfie:
Auckland - 1 to 2 business days
Rest of North Island - 1 to 2 business days
South Island - 2 to 4 business days
Delivery to rural addresses can take longer than the above.
International customs taxes and duties
Orders shipped outside of New Zealand may incur duties and taxes payable on arrival into that country. We have no control over these and are unable to estimate the amount of duties or taxes that might be charged. When ordering from outside New Zealand, you are responsible for payment of these duties and taxes. We do not refund duties and taxes paid if you wish to return an item. We suggest customers outside New Zealand contact their local customs office prior to ordering online.
In the unfortunate event that an Alfie parcel is lost in transit, we will replace or refund the item, once the investigation is completed. However if the order is tracked and traced to have arrived at its final destination, we are not liable for the order. Please take care entering your shipping address when ordering. We cannot accept responsibility for missing parcels due to an address being entered incorrectly.