We hope you love your new Alfie linen! Buying online can sometimes be tricky though, so please contact us at email@example.com if your purchase isn't quite what you were expecting. We are here to help.
We are conscious of the environmental cost of returns. To minimise returns, we are happy to send complimentary fabric swatches to our Aotearoa New Zealand based customers. Simply send us a request by email. Please also reach out if you would like help deciding on the right piece before ordering. We love assisting with colour and pattern combinations!
Change of mind returns
For change of mind returns, we are happy to offer a refund (excluding shipping costs) on all full priced items within 14 days of you receiving your order. Please email us with your name, order number and reason for return. In order to be eligible for a refund your return must meet the following conditions:
- Items must be received by us within 14 days of you receiving your order.
- Items must be returned in perfect, re-saleable condition.
- Items must be unused and unwashed with all original tags attached.
We strongly encourage you to use a tracked method for returning your order. We are unable to take responsibility if your return goes missing on its way back to us. Please note we do not cover return shipping costs.
Please send returns to:
70 Castor Bay Road
Once received, we will contact you to confirm if the return has been accepted. The refund (excluding shipping costs) will be processed to the original form of payment. For international orders we are unable to refund any duties or taxes paid.
If you wish to exchange an item, please email us with your name, order number and details of item/s you wish to exchange. For all exchanges we will deliver the new item to you at our cost once we have received your returned order. The returned order must meet the conditions outlined above for change of mind returns.
Faulty or damaged items
We are proud of the quality of our products and ensure all items are thoroughly checked before sending. Unfortunately in some cases faults or damage may still occur. If you feel you have received an item that is faulty/damaged please email us as soon as possible with details of the fault/damage and include photos if possible. We will respond promptly to resolve the situation.